Terms & Conditions
Registration Fee
- A registration fee of $25 per student is required for new enrolments, excluding one-off Leisure Art classes.
Deposit
An enrolment deposit of 3/10 of the module fee is applicable for all students, except those attending the adult programme, short term workshops, and holiday workshops.
The deposit must be paid during registration to secure the student’s class placement.
If the student changes to a programme with a different fee, the deposit may need to be topped up or credited to be 3/10 of the new programme’s fee.
At withdrawal, the deposit will be utilised for the student’s final three (3) lessons upon withdrawal, allowing the student to complete the module and any remaining artworks before concluding their enrolment as per withdrawal conditions (refer to ‘Withdrawal’ section).
If students are absent for the first three (3) weeks of the module without notifying of suspension or withdrawal, the deposit will be credited to the module’s fees.
Materials Fees for In-Person Classes
An annual non-refundable materials fee applies, excluding short term workshops and holiday workshops.
The materials fee is calculated based on the number of fee modules in a year, $10 per module. It will be $50 for years with five (5) modules and $60 for years with six (6) modules.
For new students, the materials fee will be pro-rated based on the closest fees collection cycle.
Fees & Payment
Full payment of fees is required before the start of any classes, workshops, or events organised by Artgrain.
All payments are non-refundable and non-transferable.
Fees paid shall not be refunded, transferred, credited, or applied to any other programme if the student is unable to attend any lesson or workshop, whether in whole or in part.
All our programmes follow a 10-week module. The start and end dates for each module is fixed. There will be no adjustments to the start and end dates.
Fees will be pro-rated for students who register for classes mid-module.
Payment for next module is due by the 10th lesson of previous module. Attendance may be refused if payment is not received by the 3rd lesson of the module. If payment remains outstanding after the 3rd lesson, the student’s deposit will be credited towards the three (3) attended lessons, after which the student will be considered withdrawn.
Module is automatically renewed for next ten (10) weeks if withdrawal or suspension notice is not given.
All fees are determined by Artgrain management and may be subject to change in future. Parents will be notified of fee increases before the next module payment is due.
Payment Methods
- Payments can be made by cash, Nets, PayNow/PayLah, bank transfer, or cheque payable to “Artgrain Studio Pte Ltd” (Bukit Timah, Parkway, Tampines and Woodlands Branch) and “Artgrain Pte Ltd” (Thomson branch).
Scheduling & Attendance
All in-person classes, including Seedling and Headstart, are drop-off classes without parental accompaniment.
For all students attending in-person classes, parents/guardians must drop off and pick up their child within ten minutes of the scheduled class start and end times. Artgrain will not be able to supervise students who are not dropped off and picked up on time.
If students are required to be dismissed ahead of the scheduled class time, parents are to inform teachers before class via text message. The text message should notify the teacher of the parent/guardian responsible for the student’s pick-up.
Our classes are mixed-age group and each student will receive personalised guidance.
Artgrain may replace teachers without prior notice.
Artgrain reserves the right to combine, transfer, or suspend classes without advance notice.
All classes require a minimum of three (3) registered students to proceed. Insufficient registrations may lead to class changes or cancellations.
Classroom Etiquette and High-Support Classes
To ensure a conducive learning environment, students are expected to be capable of following these etiquette during classes:
- Understand and follow teachers’ instructions
- Stay in their seat unless instructed otherwise
- Use art tools safely and appropriately under the teacher’s guidance
If students are not able to follow the above etiquette, they may be recommended to sign up at a later date.
Parents may choose to register their child for a High-Support class slot. Students who are observed to need extra support in learning will also be recommended by their class teacher to register for a High-Support class slot.
Parents must declare any special learning needs a student may have been diagnosed with upon registration. Examples of special learning needs may include:
- Emotional and behavioural difficulties
- Difficulties in speech, language or communication
- Physical disabilities
- Sensory sensitivities
The school will be allocating children with diagnosed special learning needs to a High-Support class. Students who are observed to need extra support in learning will also be recommended by their class teacher to register for a High-Support class slot.
In a situation where student behaviour may potentially endanger themselves or others, Artgrain reserves the right to remove the child from the classroom or from close contact with other students, inform parents/guardians of the situation and request that the child is picked up from class if necessary.
High-support class slots are identified in our schedule and are limited to a maximum of four (4) students. The High-Support class fees reflect the smaller class size and closer guidance provided by teachers.
If parents fail to declare a student’s special learning needs which result in disruption to the learning environment, Artgrain reserves the right to terminate the student’s enrolment.
Trial Classes
Once booked, trial classes can be rescheduled for a maximum of two (2) times. Artgrain reserves the right to deny any subsequent changes with forfeiture of trial class payment.
Trial class payments are non-refundable and non-transferable even if the student misses the trial.
Attendance may be denied if trial class payment is not received by the start of the trial.
If our physical centers close due to government mandated shutdown, trial classes will be conducted virtually.
Make-Up Classes for Students Attending In-Person
Parents must give prior notice for absence from classes, otherwise the class will be considered attended and no make-up classes will be permitted.
Make-up classes must be scheduled at least one (1) day in advance. They can be scheduled through phone call or text message, subject to availability as per our make-up schedule.
During the term, each student is permitted two (2) make-up classes per module, to be completed by the end of the module.
For the June and December holiday periods, a maximum of three (3) make-up classes are permitted. These must be completed within two (2) weeks after the holiday period; no extensions will be granted.
All Studios are closed on Public Holidays. Affected students are required to arrange for make-up classes. Artgrain will inform you about such instances.
Once booked, rescheduling is not possible. Booked but missed make-up classes will be considered attended lessons.
Changing class slot permanently is subject to availability.
Transfer
Students can transfer between Artgrain centers in Singapore.
Transfers are only allowed at the end of a module.
Course fees for the module must be paid to the new branch by the 10th week of the previous module.
Withdrawal
Please don’t hesitate to make an appointment to speak with your child’s teacher or Artgrain staff if you have any concerns about your child’s artistic development.
To process a student’s withdrawal, the online Withdrawal Form must be submitted; verbal notice is not valid.
Withdrawal is only allowed at the end of a module.
When withdrawal notice is given, the deposit will be used up to add three (3) additional lessons to the end of the module (total 13 lessons for the final module).
If students are absent from the first three (3) weeks of the module without notice of suspension, they will be considered withdrawn from classes.
Withdrawal cancels membership; returning students pay a $25 registration fee in future.
Suspension of Classes
Suspensions of classes are only allowed during the June and November holiday periods, and for students sitting for PSLE, ‘N’ and ‘O’ Levels from August–October.
Suspensions are only allowed at the end of a module; mid-module suspensions are not permitted.
To request a class suspension, parents must submit the online Suspension Form, stating the reason for suspension and the intended return date.
The class suspension can last a maximum of one (1) module (10 weeks).
If a child does not re-enrol after ten (10) weeks, the deposit will not be refunded and the child will be considered withdrawn.
During suspension, class time slots are not reserved. Availability will be subject to the class schedule at the time of return.
Centre Closures
In case of government-mandated closures or exceptional circumstances beyond our control, classes will shift online.
In-person classes will be replaced with online lessons during closures. No extra in-person make-up classes will be given for missed online lessons after the end of a module.
Online Classes
Switching between online and in-person class format is only possible at the end of a module. Online lessons are available for students aged five (5) and above.
Parents are responsible for ensuring a reliable internet connection and suitable workspace for their child.
Parents should assist their child in setting up devices and logging into online classes if needed.
If online lessons are missed, a make-up class can be arranged within the same week if a suitable time slot is available.
Make-up classes are available for missed lessons due to Public Holidays. Notifications will be sent to inform about the arrangements.
Artgrain reserves the right to modify class schedules, including changes in time slots or teachers.
Students attending exclusively online need to purchase a basic art pack from the school.
Online lessons are priced the same as in-person classes.
Artgrain owns the copyright to original course materials. Lesson resources are for personal use only; sharing or reproduction requires written consent from Artgrain.
Class Pass
The following Terms & Conditions apply specifically to the Artgrain Class Pass and are to be read in conjunction with Artgrain’s prevailing Class Terms & Conditions.
Class Pass Validity
- The Class Pass consists of twenty (20) sessions and is valid for six (6) months from the date of purchase.
- Any unused sessions remaining after the validity period will automatically expire.
Class Booking
- All classes are strictly by prior booking and are subject to availability on a first-come, first-served basis. Due to limited class capacity, class bookings should be made at least one (1) day in advance.
- A booking request is only considered confirmed upon written-confirmation by Artgrain.
Attendance & Make-Up Policy
- Once a class booking has been confirmed, students are expected to attend the scheduled lesson.
- Each Class Pass holder is entitled to a maximum of two (2) make-up classes throughout the validity period, provided Artgrain is informed prior to the scheduled lesson and subject to class availability.
- Once a make-up class has been arranged and confirmed, it cannot be cancelled, rescheduled or replaced.
- Any confirmed class booking or confirmed make-up class that is missed without attendance shall be considered attended and one (1) session will be deducted from the Class Pass.
- Any absences beyond the two (2) permitted make-up classes shall not be eligible for further make-up arrangements and will be considered attended.
Teacher Allocation
- Class bookings do not guarantee allocation to a specific teacher.
- While requests for a preferred teacher may be accommodated where possible, Artgrain reserves the right to assign another suitable teacher based on operational and scheduling requirements.
Session Usage
- One (1) confirmed class booking is equivalent to one (1) session deduction from the Class Pass.
- Sessions cannot be split into shorter durations or combined into longer lessons.
General
- The Class Pass does not guarantee a fixed weekly class slot.
- Artgrain reserves the right to amend these Additional Terms & Conditions where necessary for operational purposes.
- All matters not expressly stated herein shall be governed by Artgrain’s prevailing Class Terms & Conditions.
Privacy
Artgrain may use student images, artworks, and profiles in promotions, events, publications, and videos, including social media features.
Artgrain’s programs involve student participation in local and international art competitions. Parental agreement and information submission may be needed for participation, with fees collected if necessary.
Personal data, like phone numbers and email addresses, are used for school-related information and marketing only.
No audio or video recording is allowed during online consultations, inquiries, meet-the-parents sessions, or lessons.
Artgrain utilises a third-party communication platform. Please note that deleted messages may still remain visible. This platform is strictly used to communicate with parents/guardians regarding their child’s programme, including but not limited to class schedules, fees, attendance, assessments, school policies, holiday workshops, special projects, new programmes, and other school-related matters.
Competition Participation
- Competition Participation fee will apply.
- Participation in competitions is encouraged but not compulsory.
- During the sessions allocated for competition work, the regular curriculum will temporarily be paused.
- Parents may be required to purchase additional classes in order to complete competition work prior to submission deadline.
- For all students under Artgrain who participates in an art competition and receive any form of recognition, award, or trophy, their works and related information may be used and disclosed in the school’s marketing materials.
Portfolio and Examinations
- For student preparing portfolios or sitting for art examinations, all artworks created during these programs are intended solely for instructional purposes and will not be publicized or shared externally during the examination year.
- For students enrolled in the portfolio program, the completion of artworks will depend on the individual student’s pace and will be subject to the teacher’s discretion. Students who withdraw before completing the full course, as well as those who join the program late (after June of P5) , may not have a fully completed portfolio. Parents and students are encouraged to contact the teacher for further information.
Class Outing
- Artgrain teachers will meet and dismiss students at the designated meeting point. Teachers are not responsible for escorting individual students to and from these locations.
86. Teachers will be available to accompany students ten (10) minutes before and after the scheduled pickup and dismissal times at the designated meeting point.
Students are required to remain close to and within sight of their assigned teacher. If a student needs to separate from the group (e.g. for restroom breaks), they must inform their teacher.
Students must participate in the lesson plan provided during the outing or workshop.
Students are expected to act with consideration for their own safety and the safety of their peers during all activities.
Due to the nature of the outing which may involve moving between locations, accidents or injuries may occur. In such cases, teacher will contact parents with relevant updates. Parents may choose to pick up their child if necessary.
A short break will be provided during the outing for restroom use and light refreshments.Parents may provide pocket money or snacks for their child.
If your child will be traveling to and from the designated point unaccompanied by a guardian, teachers will need to be notified in advance in writing.
All personal belongings brought by students are the responsibility of the child and parents.The school and teachers will not be liable for any loss or damage.
All payments are non-refundable.
Our Central Policy
Artgrain and its employees shall not be liable for any loss, damage, injury, illness, accident, or death arising from or in connection with attendance at Artgrain’s premises or at affiliated events.
Artgrain reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. The latest version shall prevail and shall be binding upon all students and parents/guardians; and are not responsible for consequences arising from such changes.
