Terms & Conditions
Registration Fee
- A registration fee of $25.00 per student is required for new enrolments, excluding one-off Leisure Art classes.
Deposit
- An enrolment deposit of 3/10 of the module fee is applicable for all students, except those attending the adult programme, short term workshops, and holiday workshops.
- The deposit must be paid during registration to secure the student’s class placement.
- If the student changes to a programme with a different fee, the deposit may need to be topped up or credited to be 3/10 of the new programme’s fee.
- At withdrawal, the deposit will be deducted from the final module’s fee as per withdrawal conditions (refer to ‘Withdrawal’ section).
- If students are absent for the first 3 weeks of the module without notifying of suspension or withdrawal, the deposit will be credited to the module’s fees.
Materials Fees for Physical Classes
- An annual non-refundable materials fee applies, excluding short term workshops and holiday workshops.
- The materials fee is calculated based on the number of fee modules in a year, $10 per module. It will be $50 for years with 5 modules and $60 for years with 6 modules.
- For new students, the materials fee will be pro-rated based on the closest fees collection cycle.
Fees & Payment
- Full payment of fees is required before the start of any classes, workshops, or events organized by Artgrain.
- Fee payments are not refundable nor transferable once you have completed payment.
- We will not be able to refund or transfer fees to other programmes if your child is unable to attend any part of the lessons or workshops.
- All our programmes follow a 10-week module. The start and end dates for each module is fixed. There will be no adjustments to the start and end dates.
- Fees will be pro-rated for students who register for classes mid-module.
- Payment for next module is due by the 10th lesson of previous module. Attendance may be refused if payment is not received by the 2nd lesson of the module.
- Module is automatically renewed for next 10 weeks if withdrawal or suspension notice is not given.
- All fees are determined by Artgrain management and may be subject to change in future.
Parents will be notified of fee increases before the next module payment is due.
Payment Methods
- Payments can be made by cash, Nets, PayNow/PayLah, bank transfer, or cheque payable to “Artgrain Studio Pte Ltd” (Bukit Timah, Parkway, Tampines and Woodlands Branch) and “Artgrain Pte Ltd” (Thomson branch).
Scheduling & Attendance
- All in-person classes, including Seedling and Headstart, are drop-off classes without parental accompaniment.
- For all students attending in-person classes, parents/guardians must drop off and pick up their child within ten minutes of the scheduled class start and end times. Artgrain will not be able to supervise students who are not dropped off and picked up on time.
- If students are required to be dismissed ahead of the scheduled class time, parents are to inform teachers before class via text message. Text message should notify teachers of the
parent/guardian who is responsible for pickup. - Our classes are mixed-age group and each student will receive personalized guidance.
- Artgrain may replace teachers without prior notice.
- Artgrain holds the right to combine, transfer, or suspend classes without advance notice.
- All classes require a minimum of 3 registered students to proceed. Insufficient registrations may lead to class changes or cancellations.
Classroom Etiquette and High-Support Classes
- 26. To ensure a conducive learning environment, students are expected to be capable of following these etiquette during classes:
• Understand and follow teachers’ instructions
• Stay in their seat unless instructed otherwise
• Use art tools safely and appropriately under guidance of teacher - If students are not able to follow the above etiquette, they may be recommended to sign up at a later date.
- Parents are to declare any special learning needs a student may have been diagnosed with upon registration. Examples of special learning needs may include:
• Emotional and behavioural difficulties
• Difficulties in speech, language or communication
• Physical disabilities
• Sensory sensitivities29. - The school will be allocating children with diagnosed special learning needs to high-support class. Students who are observed to need extra support in learning will also be recommended by their class teacher to register for a High-Support class slot.
- In a situation where student behaviour may potentially endanger themselves or others, Artgrain reserves the right to remove the child from close contact with others, inform parents/guardians of the situation and request that the child is picked up from class if necessary.
- High-support class slots are identified in our schedule and are limited to a maximum of 4 students. The high support class fees reflects the smaller class size and closer guidance by
teachers. - If parents fail to declare a student’s special learning needs which result in disruption to the learning environment, Artgrain reserves the right to terminate the student.
Trial Classes
- Once booked, trial classes can be rescheduled for a maximum of two times. Artgrain reserves the right to deny any subsequent changes with forfeiture of trial class payment.
- Trial class payments are non-refundable and non-transferable even if the student misses the trial.
- Attendance may be denied if trial class payment is not received by the start of the trial.
- If our physical centers close due to government mandated shutdown, trial lessons will be conducted virtually.
Make-Up Classes for Students Attending In-Person
- Parents must give prior notice for absence from classes, otherwise attendance will be marked as counted and no make-up will be permitted.
- Make-up classes must be scheduled at least 1 day in advance. They can be scheduled through email, phone or text message, subject to availability as per our make-up schedule.
- During the term, each student is permitted 2 make-up classes per module, to be completed by the end of the module.
- For the June and December holiday periods, a maximum of 3 make-up classes are permitted. These must be completed within 2 weeks after the holiday period; no extensions will be granted.
- All Studios are closed on Public Holidays. Students affected can arrange make-up classes. Artgrain will inform you about such instances.
- Once booked, rescheduling is not possible. Booked but missed make-up lessons will be considered attended lessons.
- Changing class slot permanently is subject to availability.
Transfer
- Students can transfer between Artgrain centers in Singapore.
- Transfers are only allowed at the end of a module.
- Course fees for the module must be paid to the new branch by the 10th week of the previous module.
Withdrawal
Please don’t hesitate to make an appointment to speak with your child’s teacher or Artgrain
staff if you have any concerns about your child’s artistic development.
- To notify of a student’s withdrawal, the online withdrawal form must be filled out; verbal notice is not valid.
- Withdrawal is only allowed at the end of a module.
- When withdrawal notice is given, the deposit will be used up to add 3 additional lessons to the end of the module (total 13 lessons for the final module).
- If students are absent from the first 3 weeks of the module without notice of suspension, they will be considered withdrawn from classes.
- Withdrawal cancels membership; returning students pay a $25 registration fee in future.
Suspension of Classes
- Suspensions of classes are only allowed during the June and November holidays, and for students sitting for PSLE, ‘N’ and ‘O’ Levels from August-October.
- Suspensions are only allowed at the end of a module; mid-module suspensions are not permitted.
- To suspend a class, fill out the online suspension form with reason and class return date.
- The art class suspension can last a maximum of 1 module (10 weeks).
- If a child does not re-enroll after 10 weeks, the deposit will not be refunded and the child will be considered withdrawn.
- During suspension, class time slots are not reserved. Availability needs to be checked upon return.
Centre Closures
- In case of government-mandated closure or exceptional circumstances beyond our control, classes will shift online.
- In-person classes will be replaced with online lessons during closures. No extra in-person make-up classes will be given for missed online lessons after the end of a module.
Online Classes
- Switching between online and in-person modes of class is only possible at the end of a module. Online lessons are available for students aged 5 and above.
- Parents are responsible for ensuring a reliable internet connection and suitable workspace for their child.
- Parents should assist their child in setting up devices and logging into online classes if needed.
- If online lessons are missed, a make-up class can be arranged within the same week if a suitable time slot is available.
- Make-up classes are available for missed lessons due to Public Holidays. Notifications will be sent to inform about the arrangements.
- Artgrain reserves the right to modify class schedules, including changes in time slots or teachers.
- Students attending exclusively online need to purchase a basic art pack from the school.
- Online lessons are priced the same as physical classes.
- Artgrain owns the copyright to original course materials. Lesson resources are for personal use only; sharing or reproduction requires written consent from Artgrain.
Privacy
- Artgrain may use student images, artworks, and profiles in promotions, events, publications, and videos, including social media features.
- Artgrain’s programs involve student participation in local and international art competitions. Parental agreement and information submission may be needed for participation, with fees collected if necessary.
- Personal data, like phone numbers and emails, are used for school-related information and
marketing only. - No audio or video recording is allowed during online consultations, inquiries, meet-the-
parents sessions, or lessons.
Our Central Policy
- Artgrain and its employees are not liable for any losses, damages, injuries, or deaths on premises or at affiliated events.
- Artgrain reserves the right to amend our terms & conditions without prior notice; we are not
responsible for consequences arising from such changes.
